Why Is the Booking Management System Important for Your Travel Business?

Key Features of Booking Management System

Some of the key features of booking management system are as follow: 

Private Booking (FIT)

Booking software for tours feature facilitates travel companies to design tailor made private bookings for individuals or small groups (FIT) customers comprising of accommodation, transport and other logistics with seamless efforts and in quick time. It keeps track of all iterations in the tour. 

Group Booking

The feature facilitates travel companies to design tailor made private bookings for groups (GIT) customers comprising of accommodation, transport and other services with seamless efforts and in quick time and manage all iterations efficiently. The online booking-system allows travel companies to design customized itineraries and facilitate handling logistics for group travel tours. It could pertain to adventure tour, MICE (meetings incentive conferences events) and package tours etc.  for group travel. With group booking functionality within the booking engine software, the travel companies can make bulk bookings, assign group leaders, designate group leaders, naming list, rooming list, plan activities for the group.

Multiple Supplier Communication Medium

The advent of cloud-based technology solutions has paved the way for multiple channels of communication for travel company. Communication channels - through email messaging and chat have become the default norm for communicating. API based supplier integrated communication tools and embedded use of hyperlinks in the application have emerged as technology tools and are now becoming the communicating norms of communication with suppliers - hotels, airlines, logistics companies and travel booking agents. Keeping pace with the changing technology, the Online Booking Software facilitates instant response using effective communication tools mentioned above in real time. 

Supplier Confirmation - Through Hyperlink

The Online Booking Software feature facilitates embedded hyperlinks within the software to streamline supplier communication and facilitate instant confirmation. The supplier clicks on the hyperlink sent along with the booking information to the supplier and provides the necessary information and comments. The information is instantly updated in the application which can be viewed anytime and from anywhere. This robust communication process ensures accuracy, saves time, efforts and ensures transparency.

Supplier Confirmation - Email

The online booking-system for Travel Company facilitates confirmation of services from the supplier via email / e-mail with hyperlinks. Once the booking is complete an automated confirmation email is generated along with the hyperlink if any and sent to suppliers. This email includes all detail of the services –booking information along with date of service. On receipt of the email the supplier reviews the booking / reservation detail and confirms them directly. This not only make the confirmation process reliable and efficient, it leaves no scope for any errors.

Status Management

The status management feature of business travel management software, provides booking status updates in real time and ensure effective workflow and task prioritization. It enables travel companies and customers to keep a track of the status of the bookings namely on request, confirmed, cancelled, on hold, failed, cancellation requested manually added, visa applied, visa waiting for approval, visa approved and uploaded, exchange order / voucher printed and others. On the basis of the status informed decisions can be taken if required. 

Passenger / Traveler Management

Pax management feature of travel booking management system facilitates travel companies with an efficient tool to manage Pax wise detail. The Pax detail are captured in a template approved and agreed by the supplier and uploaded in the application. The information includes passenger type (Adult, Child, Infant), Name of the pax (First name, Middle name, Surname), passenger category (Male/Female), Contact number, alternate number if any, age , date of birth , passport detail comprising of  issue date , validity date. Country of issue, Nationality, food preference, PAN, any medical history, any important information like request for wheel chair, attendant and special request. This facilitates group check in at hotels, cottages for accommodation, flight and train reservation, and other service-related coordination.

Rooming List

The Booking management feature for travel company facilitates room allocation within the group as per approved template. Hotel booking management system integrated with booking management system captures name, occupancy (single occupancy, double occupancy, triple sharing) for the customer. This facilitates quick check-in and saves time and enhances customer satisfaction.