Hotel Management
System | Software

Features of the Best Hotel Management System

Are you confused about choosing the best hotel management system? Well, in that case, you need to focus on the features of the software solution. Every reliable hotel management system needs to have these features. Let’s take a look –

Online booking engine

The hotel booking engine is the primary module of the hotel management system. A well-functioning online engine enables users to make bookings seamlessly. It comes with various options so that guests can have all the information they need before making reservations. You can boost the ROI by offering discounts on specific occasions. 

Housekeeping system

A housekeeping crew cannot maintain the cleanliness of the hotel smoothly. They will need the assistance of a reliable housekeeping system. As soon as the guest checks out, the system alerts the crew about the development. Now, they can go to the specific room and start cleaning. That way, the room is cleaned and maintained for the next guest.

Front desk system

The front desk of the hotel is basically its face. That is why the manning of the front desk is so significant. It is the place where guests make inquiries or pay bills. It is the go-to destination for guests and employees alike. With the best front desk system, employees can access necessary information efficiently.

Invoicing and billing software

Without a doubt, invoicing and billing are essential features of the hotel management system. Hotels usually get bookings or reservations from different channels. Apart from that, the software needs to manage orders or expenses by the guests at various departments. For instance, if the hotel has a spa and guests use it, the check-out bill must include that spa expense. 

Channel management system

In this era of stiff competition, having only one channel for sales is not ideal. In fact, no one does that anymore. Hotels use numerous booking websites and collaborate with different travel companies. That means there are multiple channels that need proper management. Here, the channel management system comes into play. It offers easy access to information for all and sends notifications promptly. 

Tax and compliance management

Another critical feature of the hotel management system is the tax and compliance software. Keep in mind the hotel needs to follow standard rules and protocols to avoid legal issues. Maintaining tax rules and ensuring there aren’t rule breaks is crucial. With this module, the team can handle the tax components seamlessly. 

Guest feedback system

Feedback is incredibly crucial for any business. For hotels, it is a boon. It is vital to know the experience of the guests in order to make improvements. Thus, the guest feedback system is embedded within the hotel management software. Now, travelers can give honest feedback, which is safely stored within the system for further assessment. 

Payment gateways

The hotel api integration with secure and reliable payment getaways within the hotel management system is a must. That way, users can proceed with bookings without much hassle. After the booking is completed, payment can be done immediately to reserve the room. The availability of different payment options is incredibly crucial. Now, the guests can pay via their preferred modes of payment.