Orient Tours UAE
Shatanu Mehta, Executive ManagerDubai-based DMC - UAE attractions operator - 1+ year on Signature
Tour operator software built for DMCs, inbound, and outbound operators. Sriggle's Signature platform manages your bookings, itinerary packaging, CRM, supplier contracts, and back-office finance in one place, trusted by 100+ operators across 50+ countries. ISO 27001 and SOC 2 certified.
Tour operator software is a management platform built for travel companies to create, sell and run tours from one system. It centralises bookings, itinerary packaging, supplier contracts, CRM, payments and back-office finance in one connected workflow, replacing disconnected spreadsheets and tools.
Unlike generic CRM or ERP tools, tour operator software is built on the specific logic of travel products, such as multi-component pricing, dynamic packaging, group departures, multi-supplier coordination, etc.
Signature is the most trusted platform in DMC Software and Travel Agency Software.
Rated 4.8/5 on Capterra
Based on verified reviews from userRunning a tour operation in 2026 means managing more complexity than ever — multi-supplier itineraries, B2B and B2C pricing, group and FIT bookings, real-time inventory, and back-office reconciliation — often across multiple markets and currencies.
Most operators try to manage this with a combination of spreadsheets, disconnected booking tools, and manual reporting. The result: slow quote turnaround, revenue leakage, and a back office that cannot scale.
Sriggle's Tour Operator Software — part of the Signature platform — was built specifically for this challenge. It connects every part of your operation: product building, multi-channel sales, automated operations, and financial control, in a single ISO 27001 and SOC 2 certified environment, used by operators across 50+ countries.
""Online travel bookings now account for 33% of all transactions globally, up from 17% in 2019 — and are projected to reach 43% by 2029. (Phocuswright/Arival, 2026)"
| Feature / Module | What It Does | Business Impact |
|---|---|---|
| Unified Booking and Operations Hub | Single platform to manage FIT, group and package bookings with real time inventory across all sales channels (B2B, B2C, B2B2C) | No system switching; Fewer booking errors; Faster quote to confirmation cycle |
| Dynamic Itinerary Packaging | Build, cost and price multi-day tours with hotel, transfer, activity and visa components; supports dynamic packaging with changes on the fly | Self-service personalisation for agents and travellers; upsell rate increase |
| Contract and Supplier Management | Supplier contract, allotment, blackout date and rate sheet central repository with automated margin calculation | Stops overbooking, protects margins, saves hours of manual contract checking per booking |
| Built-in CRM & Client Management | Complete traveller and agent profile management including booking history, communication logs and automated follow-up triggers | Higher repeat booking rate; personalized service at scale without additional headcount |
| Multi-Currency & Forex Management | Handles multi-currency pricing, real-time forex rate updates, and currency-specific invoicing for international operators | Fixes currency reconciliation errors; allows accurate profit reporting across markets |
| Back Office & Financial Control | Built into the same platform, namely integrated accounts payable/receivable, supplier payment tracking and management reporting | Replaces stand-alone accounting tools. Provides real-time P&L visibility by tour or season. |
| B2B Agent Portal (SigniA) | White-label agent portal to enable your B2B partners to search, quote, book and track their own bookings 24/7 | Scales B2B sales without adding headcount; reduces inbound agent queries by up to 60% |
| OTA & API Integration (SigniX) | Pre-built connections to 60+ suppliers and channels including Hotelbeds, Expedia, Viator, Sabre and Travelport | Add inventory without new contracts; automate channel distribution from one platform |
| Modular & Scalable Architecture | Add modules as your business grows - MICE, cruise, hotel contracting, visa management – without overhauling existing systems | Pain-free investment; system grows with your business; no costly re-implementations |
| Mobile Operations App (SigniA App) | Native mobile app for field operations, tour guide management and real-time traveler communication | Improves on-trip service delivery; reduces operational delays due to communication gaps |
How Orient Tours UAE reduced hotel contract loading time with Sriggle
Dubai-based DMC - UAE attractions operator - 1+ year on Signature
Dubai's hotel contracting environment is complex. Layered rate structures, blackout dates, and large supplier volumes made loading new contracts slow and resource-heavy. Going live with new product took days — limiting the team's ability to respond to market demand
Orient Tours also needed direct connections to UAE attraction and theme park partners for bulk ticket purchasing, advance storage, and automated barcode issuing — none of which their previous platform could handle efficiently.
After seeing Sriggle's demo, the decision was clear. Migration was smooth — historical data, old files, and operational records transferred without disruption.
"It was a breath of fresh air compared to all the other systems available on the market at the time."
— Shatanu Mehta, Executive Manager, Orient Tours UAE
What Shatanu describes as "largely plug-and-play for so many parts of the software."
Hotel contract loading: from days to hours
Dubai hotel contracts are among the most complex in the industry. With Signature, Orient Tours dramatically cut the time needed to load and activate new contracts.
"We can go live in a matter of hours rather than days."
— Shatanu Mehta, Executive Manager, Orient Tours UAE
Sriggle's SigniX API layer connected Orient Tours to UAE attraction and theme park partners — enabling automated ticket issuance, bulk purchase storage, and barcode generation inside the same platform the reservations team uses daily.
"Everything important to help us save manpower and improve efficiency — a lot of it your system delivers to great satisfaction."
— Shatanu Mehta, Executive Manager, Orient Tours UAE
"You continue to give us updates based on cherry-picking the best practices that your global clients work with. Any software should have the ability to do that."
— Shatanu Mehta, Executive Manager, Orient Tours UAE
After more than a year on Signature, Orient Tours' recommendation covers both the product and the team behind it.
"I highly recommend not only the system, but also your team — for the comfort, for the smooth handover they've done from the previous software. I think together we continue to grow."
— Shatanu Mehta, Executive Manager, Orient Tours UAE
Inbound and outbound operations have fundamentally different logic: inbound builds product locally and sells globally; outbound sources externally and sells locally.
Sriggle's Signature platform handles both from a single back office, with separate workflows, supplier sets, and pricing rules for each. Inbound DMCs and outbound package operators can run on the same instance, with role-based access separating teams.
Generating an accurate multi-day quote manually — combining hotel, transfer, guide, and activity costs across currencies — can take hours.
Signature's dynamic packaging engine auto-calculates component costs, applies your margin rules, and outputs a formatted client proposal in minutes. Agents generate quotes without back-office involvement.
Group tours — with rooming lists, departure manifests, guide assignments, and supplier confirmations — create an enormous manual workload.
Signature's operations module automates departure documentation, guest communication, and supplier confirmation flows so that your operations team manages 3x the volume without additional headcount.
Also Check : How Can Tour Operator CRM Software Help Tour Companies and Travel Agencies?
Conclusion Sriggle Tour Operator Software represents a versatile and powerful solution for tour operators looking to thrive in the ever-evolving travel industry. With its comprehensive set of features, modular architecture, and commitment to customer-centricity, Sriggle empowers operators to streamline their operations, enhance customer experiences, and adapt to changing market dynamics with ease. As the travel and tourism industry continues to transform, Sriggle stands as a steadfast ally for tour operators, helping them navigate the path to success in this dynamic landscape.
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