The Game Changing Benefits of Implementing a Hotel Reservation System in the Travel Industry

Gone are the days when you walk into a hotel and ask, "Do you have a room?" Nowadays, everyone likes to book hotel rooms in advance on the Internet. Therefore, whether you are a hotel or a travel agency, you need an online hotel booking system to meet the demands of your industry and grow your business.

Also, without a reservation system, all reservations would be handled manually, which would be very time-consuming, inefficient, and error-prone. I'm sure you've faced overbooking situations before, right? Well, the hotel reservation system ensures that it won't happen.

So what are the advantages of the hotel reservation system?

Booking Automation

The Hotel Reservation System allows you to make reservations 24/7 without lifting a finger. If you are a hotelier, you can integrate your hotel booking engine into your website so that your customers can search and book their preferred rooms directly on your website.

If you're an agency, you can connect with external hotel XML suppliers, channel managers, and direct contracts to sell live inventory online. When a booking request is made, the system automatically calls the supplier system to check room availability, confirm the booking if the room is available, and issue a voucher with branding.

Cancellations and refunds can be processed on the system, so it's smooth. This allows you and your staff to complete all these tasks manually without using Excel spreadsheets. That saves your time and hassle of calling and emailing back and forth with your suppliers and customers.

It also increases your reach and sales potential. Implementing a hotel reservation system eliminates the time and place limitations. This means that you can take bookings from anyone, anywhere in the world, at any time (not just during business hours).

Easily Manage and Control Hotel Inventory

Using spreadsheets and outdated tools to manage room details, availability, rates, and quotas can be very time-consuming, especially for 20-30 rooms. This makes it even more difficult for a travel agency owner to call or email her partner to check availability if they have multiple properties for sale.

This process may take longer if the hotel we partner with does not have an accommodation reservation system. Each time a room is booked, the hotel must be manually updated in the Excel spreadsheet. This can lead to errors, delays, and, overbooking.

The Central Reservation System (CRS) allows hoteliers, travel agents, and tour operators to manage hotel inventory for multiple properties in one place and monitor room conditions and availability across different sales channels.

Travel Agents and DMCs can set room rates and content in their CRS on live Bookings. They can also provide logins to hoteliers so that they can update the rates or content in the system themselves. This is made possible through a Hotel Extranet.

Here are just some of the aspects of hotel inventory you can manage with a hotel booking system:

Property details, including room types, property amenities, room amenities, etc.
Photos of property, rooms, and amenities
Room rates are based on room type, including rates for different seasons, events, festivals, etc.
Promotions/offers such as % off, fixed discounts, free nights, etc., for a specific period, with exception criteria.
Various policies such as payment policies, cancellation policies, tax policies, child policies, and other terms and conditions
Stop sell and blackout dates
Markups and commissions for different channels
And much more

Wider Distribution

With a hotel reservation system, hoteliers can distribute their rooms through multiple sales channels to achieve growth at scale:

Direct to Customers (B2C)
Travel agents
OTAs
Channel Managers
DMCs
GDSs
Bed Banks
TMCs
Ground transportation companies
Trade Associations
Host Agencies

Event Management Companies

A hotel reservation system unlocks numerous channels for hoteliers and intermediaries alike. This would not be possible if you were operating manually, and your growth would be very limited. Organizations can sell their hotel rooms directly to their end customers through a B2C hotel booking engine or provide B2B logins to their agents and resellers where they can search and book rooms on behalf of the end customer.

The hotel reservation system can also connect to multiple sales channels via outbound APIs. With a single connection, live inventory of multiple hotels can be used by all the above entities with a ready-booking platform.

The hotel's reservation system updates real-time availability and ensures no overbooking. Any cancellation or modification of a reservation on any channel, whether OTA or the hotel website, will automatically update the availability on all connected channels.

Great Cross-Selling Opportunities

Hotel Reservation Systems Value Beyond Hotels and Travel Agents

Other companies such as B. Ground transportation (taxi/bus/car rental), activity/attraction providers, and corporate and event management organizations can also benefit from hotel reservation systems.

Accommodation is an integral part of any trip, whether for leisure or business. People need a place to live. So even if you don't sell the property directly, you can offer it to your clients as an add-on to increase sales. Companies that operate local sightseeing tours and excursions in a city/region can add hotel bookings to their website. You can integrate your engine to allow customers to book accommodation in that city/region along with tours/excursions.

Similarly, bus companies can integrate hotel booking engines into their bus booking portals/apps to allow customers traveling on popular routes to book accommodation at their destination. This is especially useful for traveling salespeople and other business travelers who frequently use bus services for intercity business trips. You can book buses and hotels on the same portal, so you can get more sales from the same clients and make your life easier.

Businesses can use hotel booking engines as part of their self-booking tools to enable staff and travel agents to find and book hotels. It can be customized to limit bookings within the framework of company policy. Businesses that have negotiated rates with specific hotels/providers can also integrate them into their hotel booking system to display corporate rates on the booking interface.

Summary

Investing in a hotel reservation system can bring countless benefits to your business. And don't let this term confuse you. The use of hotel reservation systems is not limited to hotels. It can also be used for accommodation such as B. Apartments, B & Bs, homestays, hostels, etc.

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